Membership Agreement
Terms & Conditions
Last updated 22 June 2026
1. Who we are
Scentific Home is operated by Scentific Pty Ltd (ABN supplied on request), 11 Pacific Pines Boulevard, Gold Coast QLD 4211, Australia. Contact us at admin@scentific.com.au or 0483 938 339. By starting a membership you agree to these terms.
2. The membership
Your membership includes the Scentific Home plug-in diffuser hardware supplied as part of your subscription, scheduled fragrance refills, and ongoing support. The specific fragrance, refill cadence and number of diffusers depend on the plan you select at checkout.
3. Minimum term
A minimum membership term of 12 months applies from the date of your first successful payment. Your membership renews automatically each billing cycle until you cancel.
4. Billing
We charge your nominated payment method on a recurring basis at the price shown at checkout. Prices are in Australian dollars and include GST where applicable. Failed payments may pause shipments until the account is brought up to date.
5. Cancellation & early exit fees
You can cancel at any time by emailing admin@scentific.com.au. If you cancel before completing the minimum 12-month term, an early cancellation fee may apply to recover the subsidised value of the diffuser hardware and onboarding. The applicable fee will be confirmed in writing before any charge is made.
6. The diffuser
The diffuser hardware remains part of your active membership. While your membership is current, we will replace a faulty diffuser at no additional cost where the fault is not caused by misuse. On cancellation after the minimum term, the diffuser is yours to keep.
7. Fragrance, refills & changes
You can request a fragrance change between shipments by contacting us. We will do our best to accommodate changes before the next dispatch. Fragrances are supplied for ambient home use only and should not be ingested or applied to skin.
8. Shipping
We ship to Australian addresses. Standard shipping is included on all plans unless stated otherwise at checkout. Delivery timeframes are estimates and may vary with the carrier.
9. Consumer guarantees
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
10. Changes to these terms
We may update these terms from time to time. If changes materially affect your membership, we will notify you by email before they take effect.
11. Contact
Questions about your membership or these terms? Email admin@scentific.com.au or call 0483 938 339.